Privacy Policy
Last Updated: December 2025
Data Protection & Privacy
At Pietschy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
- Name, email address, and contact information
- Company name and business details
- Account credentials and authentication data
- Payment and billing information
Usage Data
- Service usage statistics and analytics
- System logs and performance metrics
- API call patterns and integration data
Business Data
- Documents uploaded for processing
- Transaction records and financial data
- Customer and client information (as applicable)
How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative information, updates, and security alerts
- Respond to customer service requests and support needs
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
Data Security
256-bit encryption at rest and in transit
We implement industry-standard security measures to protect your data:
- End-to-end encryption for all data transmission
- Secure processing environments for sensitive data
- Following SOC2 to Guidelines
- Multi-factor authentication and access controls
- Automated backup and disaster recovery systems
- File level and app encryption for object storage
Data Retention & AI Training
Zero-Day Data Retention Policy
We ensure our downstream AI vendors are configured for lowest data retention policies available.
Third-Party Service Providers
We do not sell your personal information. We work with trusted third-party service providers to deliver our services securely and efficiently:
Anthropic Claude AI
- Purpose: Advanced AI processing and natural language understanding
- Data Retention: Zero retention - Anthropic does NOT retain your data or use it for AI training
- Security: Enterprise-grade encryption and SOC 2 Type II certified
- Privacy: All data processing is ephemeral and deleted immediately after completion
Learn more: Anthropic Privacy Policy
DigitalOcean Cloud Hosting
- Purpose: Secure cloud infrastructure and data storage
- Data Center Locations: US-based data centers with enterprise-grade security
- Security: Encrypted storage, DDoS protection, and 24/7 monitoring
- Compliance: SOC 2 Type II, ISO 27001, and GDPR compliant
- Backups: Automated, encrypted backups for disaster recovery
Learn more: DigitalOcean Security
Additional Service Providers
- Payment Processors: For secure billing and payment processing
- Analytics Providers: For usage statistics and service improvement (anonymized data only)
- Legal Requirements: When required by law or to protect our rights
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing of your data
Cookies & Tracking
We use cookies and similar technologies to improve user experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or to exercise your rights:
Email: [email protected]
Address: Data Protection Officer, Pietschy